Responsibilities

What you’ll be doing?

Development:

• 👉 Implement projects assigned to the development staff.
• 👉 Ensure assigned projects are executed within established timeframes, and according to coding standards and best practices.
• 👉 Submit code for review and ensure all proper testing has been carried out.
• 👉 Participate in the training on the concepts of the business and technical environment.
• 👉 Proactively work to optimize the performance and reliability of clearinghouse systems and customer processes
• 👉 Other duties as assigned.

Support:

• 👉 Work through assignments to:
  1. ㅤㅤㅤa) Troubleshoot processes when defects or malfunctions arise.
  2. ㅤㅤㅤb) Identify, implement, test, and deploy fixes for defects and malfunctions.
  3. ㅤㅤㅤc) Communicate professionally with internal and external customers to understand issues and provide timely support and resolution.
• 👉 Work with threat management teams and error logs, working with support engineer staff to:
  1. ㅤㅤㅤa) Ensure all threats are investigated and cleared in a timely manner.
  2. ㅤㅤㅤb) Implement permanent corrective updates for threats and errors.
  3. ㅤㅤㅤc) Monitor clearinghouse production, identify delayed or incorrectly processed transactions, and apply corrective actions.
  4. ㅤㅤㅤd) Use "automation first" approach to minimize manual intervention related to clearinghouse production.

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Business Analysis:

• 👉 Create and maintain accurate business rules and technical process documentation related to customer workflows and systems.

Management:

• 👉 Hold developers and support engineers accountable for delivering assignments on-time and compliant to coding standards and best practices.
• 👉 Identify underperforming staff members and work with Implementation Manager to execute appropriate corrective action.

Requirements

What we’re looking for?

Education and Experience:

• 👉 2+ years of experience in software implementation, project management, or professional services, preferably in healthcare technology or clearinghouse system.

Technical Skills:

• 👉 Proficient in Java programming using IntelliJ IDE.
• 👉 Able to work across both Windows and Linux operating systems.
• 👉 Solid understanding of IP networking fundamentals and system-level troubleshooting.
• 👉 Strong command of relational databases, particularly SQL Server. 
• 👉 Familiarity with SOS clearinghouse job structures and database architecture. 
• 👉 Working knowledge of EDI standards and clearinghouse workflows.
• 👉 Analytical mindset with solid math aptitude and reading comprehension.

Soft Skills:

• 👉 Excellent skills in oral and written communication.
• 👉 Effective stakeholder management, and client relationship skills.
• 👉 Strong problem-solving abilities and adaptability to changing priorities.
• 👉 High attention to detail and ability to manage multiple projects simultaneously.
• 👉 Strong organizational habits and time management.
• 👉 Team-oriented mindset with leadership and negotiation capabilities.

 

Benefits

Why this is the company for you?

Top Benefits & Perks:

• 👉 A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• 👉 A professional development and growth-oriented workplace.
• 👉 Generous benefits including medical/accidental insurance and Social Security Fund contribution.
• 👉 A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day.